We are here to help you
Tap “Withdraw” on the home page of the Candlestick app and fill out the required information to redeem your Candlestick Coin for cash.
Please note: you must complete identity verification to be eligible for withdrawals. If you cannot pass this step, please reach out to Tilia directly (firstname.lastname@example.org) to remedy the issue and conduct a withdrawal.
If “Withdraw” isn't available on your profile page, please contact us at email@example.com and we'll assist you with the withdrawal.
1. Check if your balance is above the minimum withdrawal amount of $0.40, or 4,000 Candlestick Coins.
2. Ensure you have verified your identity. This is the first step after clicking “Withdraw”. You must complete this identity verification to be eligible for withdrawals. If you cannot pass this step, please reach out to Tilia directly (firstname.lastname@example.org) to remedy the issue and conduct a withdrawal.
Candlestick does not charge any additional fees to withdraw Candlestick to USD. However, our payment processor (Tilia) does charge the following fees:
Due to the USA Patriot Act of 2001, we are required to have users go through KYC (Know Your Customer) procedures to assess customer risk and comply with Anti-Money Laundering laws.
Please reach out to email@example.com or use the Contact US form below.
We do not store or sell your personal information.
Your payment information is not stored or collected on our servers. Our payment processor (Tilia) handles your payment information in an encrypted and secure manner.
Look at the bottom of the KYC page and tap on “Not a resident of the USA? Click Here”. Your page will refresh shortly after and you should be able to find your country.
Please contact firstname.lastname@example.org upon still having issues.
Reach out to us if you still have questions